1. Introduction
ClimaCall Inc. (“ClimaCall,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform, mobile applications, and related services (collectively, the “Service”).
By using the Service, you consent to the data practices described in this policy.
2. Information We Collect
2.1 Information You Provide
- Account Information: Name, email address, phone number, company name, and password
- Business Information: Business address, service areas, employee information
- Customer Data: Customer names, addresses, contact information, service history
- Payment Information: Credit card details, billing address (processed by Stripe)
- Communications: Messages, support requests, and feedback you send us
2.2 Information Collected Automatically
- Device Information: Device type, operating system, unique device identifiers
- Usage Data: Features used, actions taken, time spent on the Service
- Location Data: GPS data from mobile devices (with your permission)
- Log Data: IP address, browser type, pages visited, access times
3. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve the Service
- Process transactions and send related information
- Send administrative messages, updates, and security alerts
- Respond to your comments, questions, and support requests
- Analyze usage patterns to improve user experience
- Detect, prevent, and address technical issues and fraud
- Comply with legal obligations
4. Information Sharing
We may share your information in the following circumstances:
- Service Providers: Third parties that help us operate the Service (hosting, payment processing, analytics)
- Business Transfers: In connection with a merger, acquisition, or sale of assets
- Legal Requirements: When required by law or to protect our rights
- With Your Consent: When you explicitly authorize us to share information
We do not sell your personal information to third parties.
5. Data Security
We implement appropriate technical and organizational measures to protect your information, including:
- Encryption of data in transit and at rest
- Regular security assessments and audits
- Access controls and authentication requirements
- Employee training on data protection
However, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security of your data.
6. Data Retention
We retain your information for as long as your account is active or as needed to provide the Service. We may also retain information as required by law or for legitimate business purposes.
You may request deletion of your data by contacting us at support@climacall.com.
7. Your Rights
Depending on your location, you may have the right to:
- Access the personal information we hold about you
- Correct inaccurate or incomplete information
- Delete your personal information
- Object to or restrict certain processing
- Data portability
- Withdraw consent
To exercise these rights, please contact us at support@climacall.com.
8. Cookies and Tracking
We use cookies and similar tracking technologies to collect information about your browsing activities. You can control cookies through your browser settings.
9. Children’s Privacy
The Service is not intended for children under 18. We do not knowingly collect information from children. If you believe we have collected information from a child, please contact us immediately.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the “Last updated” date.
11. Contact Us
If you have questions about this Privacy Policy, please contact us at:
ClimaCall Inc.
McKinney, TX
Email: support@climacall.com
Phone: +1 945-326-4822
